After some recent turbulence, it would be easy to think that Zendesk’s overall financial performance suffered as a result, but […]
Category: Customer Service
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JPMorgan’s CEO Jamie Dimon pointed to trading, hedging, research and error detection as just some of the processes that can […]
This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, […]
Welcome to The TechCrunch Exchange, a weekly startups-and-markets newsletter. It’s inspired by the daily TechCrunch+ column where it gets its […]
The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, […]
David Karandish Contributor Share on Twitter David Karandish is founder and CEO of Capacity, an enterprise artificial intelligence SaaS company […]
In the customer service industry, your accent dictates many aspects of your job. It shouldn’t be the case that there’s […]