Traditionally, moving up in an organization has meant leading increasingly large teams of people, with all the business and operational […]
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Data modernization is squarely on the corporate agenda. In our survey of 350 senior data and technology executives, just over […]
Few technological advances have generated as much excitement as AI. In particular, generative AI seems to have taken business discourse […]
The views expressed in this video are those of the speakers, and do not represent any endorsement or sponsorship. Is […]
Forget Skynet: One of the biggest risks of AI is your organization’s reputation. That means it’s time to put science-fiction […]
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey […]
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for […]
In 2021, when a massive container ship became wedged in the Suez Canal, you could almost hear the collective sigh […]