Few technological advances have generated as much excitement as AI. In particular, generative AI seems to have taken business discourse […]
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Forget Skynet: One of the biggest risks of AI is your organization’s reputation. That means it’s time to put science-fiction […]
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey […]
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for […]
In 2021, when a massive container ship became wedged in the Suez Canal, you could almost hear the collective sigh […]
Debate around the pace and nature of decarbonization continues to dominate the global news agenda, from the European Scientific Advisory […]
The application of AI to health-care data has promise to align the U.S. health-care system to quality care and positive […]